Politique d'expédition

At Isoria+, we are committed to providing fast, secure, and carefully prepared delivery. Here are all the details of our shipping policy:

Delivery Areas
We ship to England, Australia, and New Zealand.
📍 Outside these areas? Contact us at contact@isoriasupercalm.store to find a personalized solution.

Processing Times
🕒 Orders are processed and shipped within 1 to 2 business days after payment confirmation.
📬 You will receive an email with a tracking number as soon as your order has been dispatched.

Shipping Options & Delivery Times
United Kingdom (UK):
🚚 Free Shipping: 7 to 10 business days

Delivery times may vary depending on the carrier or exceptional circumstances (peak periods, strikes, weather conditions, etc.).

Important
Occasionally, some parcels may be delayed due to factors beyond our control.
We kindly ask you to wait at least 30 days after shipment before requesting a refund or replacement.

Shipping Fees
Shipping is free in all serviced areas.

Carriers
We work with trusted carriers to ensure fast and trackable delivery of your orders.

Order Tracking
A tracking number will be sent to you by email once your order has been dispatched. You can check the status of your parcel online at any time.

Damaged or Lost Parcels
📷 If your parcel arrives damaged, please contact us promptly at contact@isoriasupercalm.store with supporting photos.

In the case of a lost parcel, an investigation will be opened with the carrier. This process may take several days depending on their procedures.

Need Help?
Our customer service team is available and happy to assist you with any questions: contact@isoriasupercalm.store